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Shipping and Delivery Policy

Nextdoor Nanny (NDN)
Operated by Elephant in the Room Infotech Private Limited
Effective Date: June 5, 2025
Last Updated: June 5, 2025

Nextdoor Nanny (“NDN”, “we”, “our”, or “us”) may occasionally ship physical materials such as onboarding kits, printed documents, training materials, or promotional items as part of select programs or campaigns. This Shipping and Delivery Policy outlines our shipping procedures, estimated timelines, and limitations of responsibility.

By using our platform and accepting delivery of any goods or materials, you agree to this policy in full.

1. Order Processing Timeline

  • Orders are processed within 2 to 7 business days after payment confirmation, unless stated otherwise.

  • Processing times may be extended during high-demand periods, public holidays, or logistical disruptions.

  • Orders placed on weekends or national holidays will be processed the next working day. 

NDN shall not be liable for delays caused by force majeure, courier partner limitations, strikes, inventory issues, or unforeseen interruptions.

2. Shipping Duration and Coverage

All items are shipped from our distribution partner(s) to Indian addresses only. Estimated shipping times:

Region Estimated Delivery Time

Metro Cities 3–8 business days

Tier-2/3 Cities 5–15 business days

Remote/Rural Areas 10–25 business days

These are estimated ranges only and not guaranteed delivery periods. NDN does not guarantee arrival within any specific time frame.

3. Shipping Charges

  • Shipping costs, where applicable, will be shown at checkout.

  • For some promotions or event-linked kits, standard shipping may be included.

  • In cases of delivery failure due to incorrect address or recipient unavailability, reshipping costs will be borne by the user.

4. Address Accuracy and Customer Responsibility

It is the sole responsibility of the customer to:

  • Provide a complete and accurate delivery address

  • Ensure availability to receive the package at the provided address Track the shipment using the provided courier information 

NDN is not liable for lost, delayed, or returned shipments due to incorrect or incomplete address information.

5. Courier Handling and Transfer of Risk

  • All orders are fulfilled through independent third-party courier services.

  • Risk of loss or damage to the product passes to the customer upon dispatch from NDN or its partners.

  • Once an order is marked “Delivered” by the courier, NDN assumes no further responsibility, regardless of who physically received the package. If a parcel is received in visibly damaged condition, the user must report it within 48 hours of receipt to support@urbanparents.club, along with photographic evidence.

6. International Shipping

Currently, NDN does not offer international shipping. All deliveries are limited to valid Indian addresses. Orders placed with international addresses will be automatically cancelled or refunded, subject to NDN discretion.

7. Delayed or Failed Deliveries

In the event of non-delivery within 25 business days:

  • Users must contact support@urbanparents.club with the order ID.

  • NDN will coordinate with the courier to determine the delivery status.

  • Any replacement, re-shipment, or refund (if applicable) will be considered only at the sole discretion of NDN, based on courier status and internal investigation.

NDN is not liable for consequential damages, missed deadlines, or losses caused by shipping delays.

8. Liability Disclaimer

To the maximum extent permitted under applicable law: NDN, its directors, founders, promoters, employees, partners, affiliates, agents, vendors, and licensors shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from:

  • Delays in delivery

  • Damage during shipment

  • Errors in shipping address provided by the user

  • Delivery to third parties at the user’s location (e.g., security guard, receptionist)

  • Failure to receive or open the package in a timely manner 

All delivery timelines are estimates, not commitments.

9. No Refunds for Delivery Related Issues

  • Refunds shall not be issued for: Customer unavailability at the time of delivery

  • Failure to collect from courier access points

  • Delayed deliveries caused by events outside NDN's control

  • Change of mind or order cancellation requests after shipment

If a refund is issued for any shipping-related reason, it will be entirely at NDN’s discretion and on a case-by-case basis.

10. Contact Information

For questions about tracking, delivery issues, or escalation, contact: Elephant in the Room Infotech Private Limited

No. 431/A, 25th B Main Road, HSR Layout Sector 2,Bengaluru – 560102, Karnataka, India

Email: support@urbanparents.club

11. Policy Amendments

We reserve the right to modify or update this Shipping and Delivery Policy at any time without prior notice. Continued use of the Platform after changes implies acceptance of the revised policy.

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